Recently we promised to start sharing with broad public the stories how Starling Bank steals monies from their users.
The first case discussed here started on February 25th 2021, when Starling Bank did their usual move and froze an account of Lukasz. Lukasz had almost £8000 in his account when he realized – hey, he can access the account but can’t transfer out his money. He contacted the bank, sent them all documents requested.
On March 10, 2021, Lukasz received a confirmation from the bank that clearly said:
“There is nothing else you need to do at this stage, if we need any further information we will contact you in the next few days”
Below you will see 2 extracts from the case:
- Screenshot showing that Starling Bank is satisfied with documents and promises to contact Lukasz in few days. Big lies.
- Extract for the Defence of Starling Bank, where the bank is denying that Lukasz has provided adequate information to satisfy the Bank or to enable it to conclude its Investigation.
Screenshot showing that Starling Bank is satisfied with documents and promise to contact Lukasz in few days. Big lies. 
Extract for the Defence of Starling Bank, where the bank is denying that Lukasz has provided adequate information to satisfy the Bank or to enable it to conclude its Investigation
One would think that a bank would pay out the frozen monies when the Case reaches the Court. What about Starling Bank? No! Can’t care less – Starling Bank is confident that it is their money!!
Dear reader, we urge to be careful with Starling Bank and make your own conclusions from the information we provide you with.
Also a note – Starling lawyers do not want these cases to go public and there are many laws that help them. We believe it is our mission to make the Cases heard to the general public.
TIG Consult will raise a question on reviewing the banking license of Starling Bank when the Case is assigned to a County Court as the Defendant is practicing a scheme of freezing accounts that have money in them and ignoring support requests. Also, Starling clearly knows that taking them to the Court will cost a user much more than is in the closed account, and Starling uses this.
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Same happened for me ,still arguing with starting bank for my money.
Good morning Rafik,
It is sad to hear. And this is a daily problem for many, many users.
Feel free to send us an email if you also require help.
Best wishes,
TIG team
I have same problem open account and first transaction close my account lost £1310?
Good afternoon Peter,
This is a daily problem for many, many Starling bank users.
You haven’t lost your money. Contact us and we will see if we and our barristers can help you.
Email: contact@thisisgambling.com
Best wishes,
TIG team
Discriminated, bullied and refused to be raised complaint for very bad customer service and 3 times been advised wrong, read here : https://uk.trustpilot.com/reviews/60b7f5f1f9f4870a94b46c0e
Good morning,
Your comment has been approved. People should know about these cases.
Another proof that people should stay away from Starling, Monese and Monzo.
Best wishes, TIG team
Worst experience ever, they have restricted our bank account for over 1 month now and all I get back as a response is “they are reviewing my account” I need to pay staff wages and suppliers but cannot access my own fund
oh BTW 100% of my funds came from online sales via PayPal just to clarify
I would recommend everyone to stay away from these banks as they will restrict their funds use them elsewhere all in the process of restricting your account
Good afternoon Vinod,
Your comment has been approved. People should know about these cases.
This is another proof that people should stay away from Starling, Monese and Monzo.
If you require help – send all the information to our email contact@thisisgambling.com – we and our barristers will contact you and will try to help you.
Best wishes,
TIG team